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Carrot Icon 返回 关于玛氏的一切

在玛氏,还有很多这样的故事。从宠物医院到供应链中的农户,每天都发生着新的故事。深入了解我们的故事,发现我们自豪于加入玛氏大家庭的原因!

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每一位玛氏同事都是日常工作中的英雄。共同的愿景激励着我们,将我们每个人团结起来。我们是一个全球大家庭,我们不是亲人,但胜似亲人。我们都以自己独特的经营方式为荣,并鼓励每位同事努力学习、全面拓展、大胆梦想、提升自我。

访问此版块 carrot blue
  • Petcare
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Carrot Icon 返回 可持续发展计划

在玛氏,我们致力于为合作伙伴和业务所在的社区创造一个安全、健康和可持续发展的世界。

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  2. 关于玛氏的一切
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  4. Quality and Food Safety
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Quality and Food Safety

Background

In 1911, Frank C. Mars made the first Mars candies in his Tacoma, Washington, kitchen and established Mars’ roots as a confectionary company. In the 1920s, Forrest E. Mars, Sr. joined his father in business and after 12 years working side by side on products like the MILKY WAY® bar, Forrest Sr. moved to the United Kingdom. Over the following years, Forrest Sr. grew and diversified the business. Delivering consistent, reliable quality has been the foundation of building our Mars brands and our business.

Here’s the thing about Quality: it’s not just for the Associates who make our products. It’s for everyone at Mars, in every job and region around the world. Quality is the first of our Five Principles, the bedrock we rely on to deliver consistently high standards across our brands.

Quality is the basis of the brand loyalty and consumer trust that has made Mars the company it is today. We pride ourselves on delivering quality products and we make the vast majority of these ourselves but when we use external partners to make our products, we require them to meet our strict quality and food safety expectations, as set out in our External Manufacturing Quality Management standard.

Approach

Quality is the first of our Five Principles and states that: “The consumer is our boss, quality is our work, and value for money is our goal.” We bring this Principle to life through our “QUALITY in ACTION” strategy, which has the ultimate objective of leading in quality and food safety to ensure access to sufficient, safe and nutritious food for all. We are committed to providing high quality products and services which conform to specification, with world class food safety and which are in full compliance with all legal and regulatory requirement in the markets in which they are sold. This is our broad definition of quality, and it is considered everyone’s job at Mars. We work hard to ensure all Associates understand their role in bringing quality to life. Among the accountabilities clearly defined for all leadership roles are the following:

  • Deployment of the “QUALITY in ACTION” strategy
  • Ensuring the organization, resources and capabilities meet corporate and business requirements
  • Defining measurable objectives with progress reviewed for all teams and all individuals
  • Ensuring frequent engaging communications on the importance of quality

We ensure excellence in quality through our “Mars Quality Management Process” (QMP) framework. Deming’s “Plan Do Check Act” (PDCA) management cycle is embedded in these core processes. The QMP spans our entire business defining all our quality requirements for design, procurement, manufacture, sales and distribution, and listening and responding to the voice of the consumer and customer. At the heart of our approach is designing quality and food safety into our products and processes to ensure their quality, rather than “inspecting” quality in. The QMP framework demands full compliance to all our quality and food safety standards and regulatory requirements and it also drives continuous improvement in our quality performance and the effectiveness of the quality processes.

The Mars senior leadership expect and require that all leaders and Associates conform fully to the letter and spirit of this commitment. This approach is reviewed regularly, proudly displayed at our corporate headquarters in McLean, Virginia, and is communicated to all Associates.

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